Frequently Asked Questions

Warranty/Guarantee
The Bark Side offers a 30 day guarantee for manufacturing defects. Beyond this time it is considered regular wear and tear. If any items you receive are faulty or damaged, please email alex@thebarksidedogcollars.com.au to notify us. Please include details of the fault/damage and if possible a photo of the fault/damage.

Payments
We accept payments through Paypal, Apple Pay, Google Pay, Afterpay and all major credit cards. 

Shipping
We post our items through Australia Post. All items come with tracking, unless purchasing only a decal, bow tie or collar charm, in which case they are sent as large letters.

Returns & Refunds
As our items are handmade and made to order, we are unable to accept returns. For faulty or damaged items, please refer to our Warranty/Guarantee policy.

How can I get my pet featured?
For your chance to have your pet featured on The Bark Side's social media pages, be sure to follow us on Instagram (@leadmetothebarkside) and Facebook (@LeadMeToTheBarkSide) and when posting photos featuring our products be sure to tag us in your photos and use the hashtag #leadmetothebarkside.

How long will my order take to make?
Currently we aim to have your items made within 2 - 3 business days. If there are going to be any delays we will keep you updated.

Use of Cookies
We may use cookies on this website. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our website and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our website. Usage of a cookie is in no way linked to any personally identifiable information on our website.

Privacy Policy
Our company is hosted on the Shopify platform. Shopify.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify.com’s data storage, databases and the general Shopify.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Shopify.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We respect your privacy and do not tolerate spam and will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party.

Disclaimer: The Bark Side accepts no responsibility for any damage or injuries that occur during use or misuse of our products. Please ensure that our products are used responsibility and are examined for any wear and tear prior to use. Never leave detachable accessories unattended.